Lucky7 Casino Privacy Policy

At Lucky7 Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share data when you access our platform at lucky7even.com. By registering an account and using our services, you confirm that you have read and understood the terms set out in this document. We encourage you to review this policy carefully before engaging with any lucky 7 casino games or account features.

1. Who We Are

Lucky7 Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica, with registration number 3-102-911867. Our registered address is El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission (Tobique First Nation, Canada), which governs our operations across all supported markets. As the data controller, we are responsible for your personal data and how it is handled across all Lucky7 Casino services.

2. Information We Collect

When you interact with our platform — whether through lucky 7 login, account registration, or gameplay — we may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and sXtmHTgN}04(Kmm^ used for lucky7 login
• Payment details including bank card numbers and e-wallet credentials
• Identity verification documents submitted during KYC checks
• Communications you send to our support team at support@lucky7even.com

2.2 Information We Collect Automatically

• IP address, browser type, device identifiers, and operating system
• Gameplay data including lucky 7 slots sessions, wagers placed, and outcomes
• Deposit and withdrawal transaction records
• Lucky7 casino app usage data if you access us via our native application
• Cookies and tracking technologies (see Section 5)
• Log files and interaction records with our live chat support system

3. How We Use Your Information

At Lucky7 Casino, we use the data we collect for a range of legitimate purposes that are necessary to deliver our services safely and compliantly. These include:

• Processing your registration and verifying your identity in accordance with our KYC-AML Policy
• Facilitating deposits and withdrawals across our 21 supported payment methods
• Delivering and personalising your lucky 7 casino games experience, including pokies, live casino, and jackpot titles
• Crediting bonuses such as lucky 7 free spins, welcome package offers, and reload promotions
• Sending you relevant communications about lucky 7 bonus offers, lucky 7 casino promo code updates, and account notifications
• Complying with legal obligations including anti-money laundering requirements and responsible gaming regulations
• Preventing fraud, unauthorised access, and account abuse
• Improving the performance of our lucky7 online casino platform, including mobile and app functionality
• Running tournaments and loyalty programme features such as our VIP Club and Lucky Spin promotions

4. Legal Basis for Processing

Our Lucky7 Casino operations rely on the following legal grounds for processing your personal data:

• Contractual necessity: We need your data to operate your account and deliver casino services
• Legal obligation: We are required to process certain data to comply with licensing, KYC, and AML regulations
• Legitimate interests: We process data to detect fraud, improve our platform, and communicate relevant offers
• Consent: Where required, we will request your explicit consent before processing data for marketing or optional features

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on Lucky7 Casino. Cookies allow us to remember your preferences, maintain your session during lucky 7 casino login, and analyse platform performance. We use the following types of cookies:

• Essential cookies: Required for the platform to function, including session management and security
• Analytical cookies: Help us understand how players interact with lucky 7 game online features
• Functional cookies: Remember your preferences such as language and currency settings
• Marketing cookies: Used to deliver relevant promotions including lucky 7 no deposit bonus codes and personalised offers

You can manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling essential cookies may affect your ability to access certain features of our lucky7 gaming platform.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share information in the following circumstances:

• Game providers: Including Pragmatic Play, Play'n GO, BGaming, VoltEnt, Booming Games, and others who supply the lucky 7 slot games and live casino content on our platform
• Payment processors: To facilitate transactions through methods such as Visa, Mastercard, Skrill, Neteller, and cryptocurrency networks
• Regulatory and licensing authorities: Including the Tobique Gaming Commission, where disclosure is required
• Law enforcement agencies: Where we are legally obliged to disclose information
• Third-party service providers: Including identity verification, fraud prevention, and customer support tools such as our Intercom live chat system

All third parties we work with are contractually required to protect your data and use it only for the specific purposes we authorise.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, this means we keep your data for a minimum of five years following account closure to satisfy anti-money laundering and regulatory requirements. Once the retention period has expired, we securely delete or anonymise your information.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• Right of access: You may request a copy of the data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request deletion of your data
• Right to restrict processing: You may ask us to limit how we use your information
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to our processing of your data for marketing or legitimate interest purposes

To exercise any of these rights, please contact us at support@lucky7even.com. We will respond to all valid requests within 30 days.

9. Security Measures

We take the security of your data seriously. Our Lucky7 Casino platform employs industry-standard security measures including SSL encryption, secure payment gateways, and rigorous access controls to protect your personal information. Our 24/7 human support team — with no automated replies — is also on hand to assist with any account security concerns. We regularly review our security practices to ensure your data remains safe when you play lucky 7 slots real money games or manage your account.

10. Responsible Gaming and Data

We use certain personal data to support our responsible gaming obligations. This includes monitoring your lucky 7 live casino and pokies activity to identify signs of problem gambling, applying self-exclusion requests, and enforcing deposit limits. We are committed to ensuring that lucky7 gaming remains a safe and enjoyable experience for all players. Data processed for these purposes is treated with the utmost confidentiality.

11. Restricted Jurisdictions

We do not knowingly collect or process data from individuals located in restricted jurisdictions where we are prohibited from offering real-money services. These include the United Kingdom, United States, Australia (for certain features), and a range of other territories listed in our Terms and Conditions. If we become aware that data has been collected from a user in a restricted country, we will take steps to close the relevant account and delete the associated data.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will notify you via email or a prominent notice on our platform. Your continued use of Lucky7 Casino following any update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to our team. You can contact us at any time via:

• Email: support@lucky7even.com
• Live Chat: Available 24/7 directly on our lucky 7 online casino platform

We are here to help and will always respond to your enquiry as quickly as possible. Thank you for trusting Lucky7 Casino with your information — we take that responsibility seriously.